Returns

If you decide to cancel your order, you must contact us in writing within 14 calendar days of receiving the goods to request a Returns Form and Returns Number. You'll then need to get the goods back to us within 14 days of that cancellation instruction.

To qualify for a full refund, the goods must be unused and in their original packaging, so that they're resellable as new. You're welcome to inspect the goods as you would in a shop, but using or fitting them beyond that may affect your refund.

You're responsible for the cost of returning the goods to us, unless we've made a mistake or the goods are faulty - see below.

If an item arrives damaged, or develops a fault, you have rights under the Consumer Rights Act 2015 that go beyond the change-of-mind period above - these can include a repair, replacement or refund, depending on when the fault occurs and whether it can be fixed.

Contact us as soon as you notice the problem and we'll talk you through the options, including arranging collection where needed. Unlike a change-of-mind return, faulty goods don't need to be unused or in their original packaging.

If we've sent you the wrong item and there isn't time to correct the error before you need it, we'll collect the goods and refund you in full, including any carriage charges you paid.

Where you've changed your mind, we'll refund the price you paid for the goods plus our standard delivery charge (if you chose a faster or more expensive delivery option, we'll refund the equivalent standard delivery cost, not the upgrade).

Where the goods are faulty or we've made a mistake, we'll refund the goods and any delivery charges in full.

Refunds are issued to your original payment method within 14 days of us receiving the returned goods, or of us confirming the fault where collection isn't required.

Contact us to request a Returns Form and Returns Number before sending anything back. You can find our contact details on our Contact Us page.

Please include your order number, tell us which items you would like to return and the reason why on the contact form.